Manage my softener FAQ
Manage My Softener is a cloud-based application that allows you as a customer and as an installer to monitor your water softener remotely.
Simply open up the app and tap ‘Create an account’. You will receive an e-mail message to verify your account.
Please check with your installer if he hasn’t already made an account for you.
Please verify that you have used a valid e-mail account and make sure to check your spam folder.
Please check our video on the steps to follow to connect your device.
When the last step of the set up procedure is failing, it is likely that your firewall is blocking the connection. Please make sure that TCP ports 1883 and 8883 are opened.
Under Maintenance Info you can find detailed instructions on how to refill your unit and reset the salt alarm
A problem was detected with your unit. Please reach out to your installer for assistance.
Check first if your water consumption is normal. If it is, you can change your notification preferences or the water consumption values at which you receive a notification. Please see this video for more information.
Your unit will automatically try to re-establish connection. In case the connection remains lost, you can reconfigure the Wi-Fi by pressing the cog wheel in the top right corner of the dashboard and then selecting ‘Reconfigure Wi-fi’.
It can take a few minutes before your consumption is being shown. Please make sure to refresh your page. If your consumption is still not being shown, it is possible that our servers are under maintenance.
Whilst we are continuously working on improvements, it is currently not possible to integrate MMS with other applications.
You can disconnect yourself from your installer by going to Maintenance Info and pressing the button ‘Remove this installer’
Your account is secured with a mandatory e-mail verification process and measures were taken on the back-end to ensure the security of MMS.
Your personal data is protected as per the GDPR requirements. You can find our Privacy Policy here.
Please ensure that it is a 2.4 GHz network. If that is the case, please refresh the list of networks or retry the connection process.
Two things explain this.
- For one, the flow meter on your unit is 95% accurate, which means there may be a +/- 5% deviation.
- Secondly, only the water to the service line is being counted. The water that is used to regenerate your softener goes to the drain and is not counted.
If your water consumption is no longer being shown over an extended period of time, then please perform a soft reset on your device. This simply restarts the device.
To perform a reset, simultaneously press the NEXT and REGEN Button, hold for 3-5 seconds and release.
Alternatively, you could also disconnect the power connector from the valve board and reconnect it. You may have to set the clock again.
How to videos
You can request an account from your supplier. Once your account has been made, a verification e-mail will be sent to your mailing address. Please check your junk mail.Nothing here yet
You can create a new customer by logging in to the platform on login.managemysoftener.com and then going to the tab ‘Customers’. In the top right corner you will find a button to add a new customer.
Alternatively, you could create a new customer in the MMS app.
Please see our videos on how to connect a device or read through our documentation here.
We would suggest to do this through the app, during the Wi-Fi setup. There is no need to pre-link a device to a customer.
The onboarding card allows your customer to connect the unit over Wi-Fi without your help. It contains all the steps required to bring a unit online.
Each installer gets his own unique code. The end customer can use this code to link his device to you, a water treatment professional.
The installer code is useful for when an end-customer does the Wi-Fi setup himself, but still wants a professional to follow up on his device.
It can take a few minutes before the consumption is being shown. Please make sure to refresh your page. If the consumption is still not being shown, it is possible that our servers are under maintenance.
No. The wifi module will only connect to a 2.4 GHz network.
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